1. General part
1.1 All services from the online store UVI Desk (in further writing referenced as “store”), in line with the Consumer Protection Act (ZVPot-UPB2) are based on international codex along with recommendations from GZS, are performed by LEGIT Marketing d.o.o., Brnčičeva ulica 13, 1000 Ljubljana – Črnuče, Slovenia ( in further writing referenced as “provider”)
1.2 The Client or buyer or user in further writing means: personal buyer, self-employed store owner, company, or an organization that the provider provides a service to.
1.3 Terms and Conditions apply to all services that the provider is offering and deal with all the user’s rights, operation of UVI Desk, and all the legal or business relations between the provider and buyer, in all operating conditions.
1.4 A buyer that wants to make a purchase at UVI Desk or get a right to purchase must first register. The user name is the same as his e-mail address. The user name and password that the visitor receives via an e-mail confirmation letter unambiguously define and bind the user with the entered data. The user can change his password independently – any change of user name or an e-mail address change must be done via a request message to [email protected] The user will be informed via e-mail when the change has been completed.
2. The obligation of the provider and the client
2.1 The provider does not guarantee the accuracy of data (pictures and text) on the web-store UVI Desk. Due to the nature of business over the world wide web, the offers change quickly and often. UVI Desk does not take responsibility for any mistakes in the description of goods at the web store.
2.2 The provider commits that the services will be done with the best quality possible and in the agreed time frame.
2.3 The provider commits that he will always provide the buyer with:
- Identity of the company (Name and registered address and the registration number)
- Contact information for fast and efficient communication (e-mail, telephone)
- Key facts of the goods or services
- Access to goods and services offered
- Terms of delivery of goods or execution of services (place, way, and time of delivery)
- All prices must be clearly and unequivocally listed. It has to be evident if the rate includes VAT and cost of shipping (in the checkout stage)
- Method of payment and delivery
- Time validity of the offer
- Time frame, in which it is still possible to withdraw from the contract and the terms for the withdraw (including, if there is any cost involved in the withdraw from the contract)
explanation of the procedure on the appeal (along with all the contact information for the person in charge for customer service)
2.4 Entry of personal data at the registration and later on at purchase, at the web store UVI Desk is exclusively used for the proper execution of our services. The provider will never forward, lease, sell, or in any other form trade with your personal information. In addition, your personal information will never be used in a way you do not support or agree with.
2.5 Orders accepted before noon will be treated as orders received that day, and the delivery date starts counting from that day. Agreed delivery dates can change in case of force major events, like natural disasters, longer electrical or internet connections cut-outs.
3. Changes in terms and conditions
3.1 LEGIT Marketing d.o.o. holds all the rights to change the terms and conditions with our further notice. Changes come into effect at the moment they are published on the web-store.
3.2 With using the services and registering at www.uvidesk.com, you agree, that you are fully aware and agree to the all above-listed terms and conditions.
4. Offered products and services
4.1 UVI Desk, due to the nature of business over the world wide web, frequently and quickly changes its listings. The provider does not take any responsibility, direct or indirect, compensation, or any other obligation for the accuracy of the information given on the web-store www.uvidesk.com.
5. Ordering and purchase procedure
5.1 In the web store www.uvidesk.com, goods are sold only online. If the buyer wants to buy goods with the online web store prices and pick up the goods in person at the UVI Desk store, it has to be marked as such at the time of purchase at www.uvidesk.com as a personal pick up, or else the items are sold by the prices that are listed for the physical store UVI Desk. Sent orders are considered as final. In case of a wrong order or cancellation of that order, the buyer can correct or cancel his order only until he gets an e-mail message “order complete”. Once the buyer receives an e-mail message “order complete”, cancellation of the order is no possible. If LEGIT Marketing d.o.o. sees that under terms and conditions, the order can not be processed, they hold all the rights to decline the order and return the buyer’s funds. The buyer can decline or cancel the order only before receiving the e-mail message “order confirmed”.
5.2 Procedure for ordering
After submitting the order, the buyer gets an e-mail message about that the order is confirmed – “order confirmed”. More information about the status of the order can be found on the provider’s web store.
The provider (checks the delivery date and possibility of availability of the goods) and finally confirms or declines the order (states why the order was declined) with order confirmed message. In some cases, the provider can contact the buyer via a phone call from the contact number the buyer left in the registration or order form to check the delivery address, time of delivery, etc. The goods that the provider does not have on stock in his storage are exclusively bound to the delivery terms and times of the provider’s supplier, in which the supplier can deliver the goods to the provider so the provider can update the buyer on the latest delivery dates. If the delivery time is too long and the buyer does not want to wait, he can contact the provider to take that item out of order, and the provider must return the funds (if paid in advance). The other items in the order can be shipped to the buyer, or on the buyer’s request, the whole order can be canceled. If the supplier informs the provider, that the delivery of the goods is three months or more, the supplier can cancel the order to the buyer as the goods are not available. Within the day of order cancelation, the buyer’s order is canceled. The provider does not take any responsibility for any damages that may have occurred due to long delivery dates or the goods not available that the provider does not have in his storage.
5.3 When the provider prepares the goods and ships them out, he informs the buyer about it via e-mail message “order sent”. The sent message also includes the return policy and the info about who the buyer contacts, if there are any delays in delivery dates or in case of complaints ([email protected])
6.1 All prices in the web store UVI Desk include VAT, unless if stated differently. Prices in the web store are valid only for orders made via the web store and for orders that are paid on pick up by cash only. The online prices are only valid for registered users. For unregistered users, the prices are charged by the price sheet in the UVI Desk store.
6.2 Prices are valid at the time of order submission and don’t have a predetermined value. Prices are valid only when paid in the above-mentioned methods and above-mentioned terms and conditions.
Despite continued efforts to provide the most up to date and accurate prices, it is possible that the information about the price is wrong, in case of the price changes during the processing of the order. In that case, the provider will allow the buyer to cancel the order and offer a solution that is beneficial to both parties.
Contract of sale between the buyer and provider is made at the moment when the provider confirms the buyer’s order – when the buyer receives an e-mail message “order complete”. From that moment on, all prices and other terms are fixed both for the provider as for the buyer. Discounts and Promotional codes do not add up.
7. Withdrawal and Returns
7.1 The buyer has the right that within 14 days of receiving the goods (or signing a contract or after a finished service) to withdraw from the offer. He has to notify the provider in written form over post or via e-mail on [email protected] There is no need for the buyer to state the reason for the return. The return period starts counting the next day after receiving the goods. The only expense the buyer has with the withdraw from the offer is the cost of the return shipment of the goods. The goods must be returned to the provider within 30 days from the submission of the withdraw of offer, and the provider must refund the buyer the cost of the returned item. For keeping track of when the funds were returned to the buyer, the refund can be only paid to the buyer’s bank account. There are NO cash refunds!
If the buyer has already started to use the item or any technical items, he already opened or assembled them, withdraw from the offer is no longer possible.
The returned goods must be returned undamaged and in the entire amount, except in cases where the goods were damaged, lost, broken, or their amount was changed, and it was not the fault of the buyer. Original packaging is an essential part of the item and is provided by the manufacturer (in line with 36. Article Consumer Protection Act) as it is crucial that it is returned with the return of the goods, and it must be in its original condition – not damaged and in the same quantity.
7.2 In the case of returns, an easy procedure of item return is essential and provides a pleasant experience when shopping online. If the buyer is not happy with the product, he/she has to inform the provider about it within 15 days from receiving the item. The item must be returned to the provider within 30 days from the buyers withdraw submission sent to [email protected] The goods must be returned to the company address, which is stated below.
We do not accept return shipments with a charge on a collect basis!
The items must be returned in their original packaging, and they must not be damaged, dirty, or visually in used condition. The original invoice and all the documentation must be present with the return shipment. The charge of return shipment is on the buyer’s behalf.
If all the above criteria are met we will refund you the money in 15 days in the value of the returned item or by request, exchange it for a different item. Postage costs are not subject to refund and are not returned to the buyer. After the 15th day from accepting the items has passed, the 15 day return period is over, and the return of items is no longer accepted.
8. Security of your data and communication
8.1 The provider uses appropriate technological and organizational resources for the protection of transmission and saving of personal data and payments. The provider uses a 256-bit SSL certificate issued by an authorized organization. In charge of safe authorization and credit card transactions are LEGIT Marketing d.o.o. and Paypal. Authorization of credit cards is done in real-time with the immediate checking of data with the bank. Credit card numbers or any other information about payments made online are not saved.
The provider commits for long term protection of your personal information, the data you will submit at registration and at ordering the goods.
The provider saves IP addresses for an indefinite time from all of the visitors on the webshop UVI Desk. With registered members, the providers saves: Name and surname, e-mail address, contact phone number, primary address and shipping address, country of living, and the time and date of registration.
The provider uses that data exclusively for executing orders (sending informational material, offers, invoices) and all other needs for communication with the buyer.
The buyer’s data will not be given to unauthorized personnel. However, it is also the responsibility of the buyer to keep his/her data safe, moreover, keeping his/her username and password secure and using proper antivirus software on his/her PC.
8.2 Provider will not get in contact with the buyer via remote communication resources only if the buyer does not allow that.
Promotional e-mail messages will contain:
- Clearly presented message from provider,
- the messages will be clearly marked as promotional material,
- various promotions, sales, and other sales offerings will be clearly marked as such. Also, participation in those will be clearly marked,
- unsubscription from the promotional material will be clearly marked,
- we will fully respect the buyer’s wish not to receive promotional material.
8.3 Buyers’ comments and product ratings that the buyers write and give are a part of a functional store. They are meant for the buyer’s community. Comments can be written by any registered user of UVI Desk, the provider holds the right to delete or reject any insulting, inappropriate, or useless comments posted on the web-store. With the posting of a comment, the user fully agrees to the terms and conditions and allows the provider to publish a part of the whole text in the comment in all electronic or other media. The provider has the right to use the text for an unlimited time period and in any manner that is in the commercial interest of the provider, including publishing in adds and other marketing communications. The author of the comment and the post agrees that he is the owner of the material and moral author rights for the written comment and that he transfers those rights nonexclusive and with no time limit to the provider.
9. Warranty and service
9.1 The warranty period begins with the day of pick up or delivery of the ordered goods. Warranty is provided by the manufacturer or the importer, who is responsible for the warranty terms.
The warranty of an item is stated on the attached warranty note. The warranty is not valid for consumables that are subject to constant use or ware (like tapes, toners, batteries, et). Items that brake in the warranty period will be repaired or replaced within at least 45 days. When that is not possible, the item is replaced by a new one on the buyer’s request.
Items that are delivered for repairs after the warranty period has expired will be repaired after agreement with the buyer or will be sent for repairs to the official dealer in the shortest period. With that, the buyer takes over all the expenses involved in the repairs (work, material, delivery, etc). Repair work and the material is charged by the valid price rate of UVI Desk or official service. In the case of switching of the goods, the switch is made only after the payment of the goods. The buyer can pick up his goods only after payment of all charges involved.
The warranty period for each item is listed in the detailed description. The general warranty for all items is 2 years, unless for items that stated differently. Warranty is not valid for consumables. The warranty can be used with the original invoice or a copy of the warranty notice. You can return the broken goods to the provider’s store or send them directly to the official service. The warranty is voided in case of misuse, mechanical damage, service done by non-authorized personnel. If there is no info about the warranty, the item has no warranty, or there is no data about the item having a warranty. In that case, the buyer can contact the provider, who will provide accurate information.
10. Payment methods
10.1 With the submitted order in web store UVI Desk the buyer is bound to pay the invoice in the selected manner:
- Payment in advance with payment on company bank account based on sent invoice or quotation,
- payment on deliver/collect basis cash only,
- payment via PayPal (Payment through PayPal can have a percentage fee on order. The fee depends on the country and will be added in checkout).
- Adyen credit card (MasterCard, Visa, AE, Diners, Maestro…)
10.2 The provider issues an invoice to the buyer on a durable medium, with listed costs, and instructions on how to withdraw from the offer in how to return the item, if that is needed or possible. The buyer is responsible for checking the correctness of the data on the invoice and report all possible errors to the provider in 8 days from receiving the receipt. Later on, we do not accept objections about the wrong invoices. The contract of sale (buyers order) is saved in an electronic form on the provider’s server and is accessible to the buyer at any time in his user profile (My account).
11.1 Provider will deliver the goods or services in the agreed term. The service provider for package delivery is Pošta Slovenije and GLS, but the provider holds the right to use different delivery services without notice. In case of accepting goods over a delivery service, please be sure to sign the accompanying documentation.
If you choose to pay at delivery (only for some countries!), the buyer must pay all the cost of delivered goods and the delivery charges to the delivery company. And the buyer is also responsible to visually inspect the goods for any damages on the packaging and the item itself upon the delivery of the goods.
All orders will be shipped within 3-5 working days after the order has been placed.
With purchase at the web store and selecting a delivery method, the buyer agrees that we give the phone number, which was given at the timer of order to the delivery company, to make the communication with the buyer and delivery company easier.
Third-party cookies (needed for technical functionality) can be generated with click on third party links/buttons (example: PayPal Express payment). We provide only secured and trusted third party solutions!
All possible disputes will be handled by the court in Ljubljana, Slovenia.
For any additional information, please contact us on e-mail: info[email protected]