Find Your Answer

Frequently Asked Questions

Where does the UVI brand come from and what is UVI?

UVI brand is owned and created by a young company called LEGIT D.O.O. , located on Brnčičeva ulica 13, Ljubljana, Slovenia. UVI features a wide array of products, including UVI Desk, UVI Chair, UVI Gear, and an esports tournament platform UVI Play.

The product I want to buy is currently out of stock. How do I find out when it will be coming back in stock?

The demand for UVI products is very high, so sometimes a product is not in stock. If the product you want to buy is not in stock, please contact us at [email protected], where we will be happy to help you. We recommend you to follow us on our Facebook page and Instagram account, where we regularly publish the dates of new deliveries of our chairs!

Where can I purchase spare parts for UVI Desk products?

We also offer spare parts for our UVI Desk products, which you can order via email [email protected].

Where does the UVI brand come from and what is UVI?

UVI brand is owned and created by a young company called LEGIT D.O.O. , located on Brnčičeva ulica 13, Ljubljana, Slovenia. UVI features a wide array of products, including UVI Desk, UVI Chair, UVI Gear, and an esports tournament platform UVI Play.

The chair I want to buy is currently out of stock. How do I find out when it will be coming back in stock?

The demand for UVI products is very high, so sometimes a product is not in stock. If the product you want to buy is not in stock, please contact us at [email protected], where we will be happy to help you. We recommend you to follow us on our Facebook page and Instagram account, where we regularly publish the dates of new deliveries of our chairs!

Where can I purchase spare parts for UVI Desk products?

We also offer spare parts for our UVI Desk products, which you can order via email [email protected].

Payment

What types of payments are available?

At the UVI Desk website, we offer a safe and easy payment through PayPal, bank transfer, credit cards as well as cash-on-delivery for certain countries.

What is the estimated time of delivery?

All cash on delivery orders are shipped within 2 business days at the latest. Orders with other payment methods will be shipped within 2 working days of receiving payment. This does not apply to custom UVI Desks. You will be notified by e-mail of the exact time of delivery.

I accidentally ordered the wrong product / entered a wrong address. How do I change my order?

Don’t panic, just send a message to [email protected], as soon as possible, with your name, surname, and order number, and we will correct the matter as soon as possible.

My order has been shipped. Can I change or cancel my order?

Unfortunately, we are not able to cancel any orders once they have been dispatched.

Payment

What types of payments are available?

At the UVI Desk website, we offer a safe and easy payment through PayPal, bank transfer, credit cards as well as cash-on-delivery for certain countries.

What is the estimated time of delivery?

All cash on delivery orders are shipped within 2 business days at the latest. Orders with other payment methods will be shipped within 2 working days of receiving payment. This does not apply to custom UVI Desks. You will be notified by e-mail of the exact time of delivery.

I accidentally ordered the wrong product / entered a wrong address. How do I change my order?

Don’t panic, just send a message to [email protected] as soon as possible, with your name, surname, and order number, and we will correct the matter as soon as possible.

My order has been shipped. Can I change or cancel my order?

Unfortunately, we are not able to cancel any orders once they have been dispatched.

Warranty, Exchanges & Refunds

What is the warranty on UVI products?

UVI warranty covers any defects in material or workmanship under normal use during the first 2-years from the day you have received your chair. Natural wear through regular use as well as any misuse of the chair is excluded from the warranty. UVI reserves the right in determining if a benefit under the warranty can be claimed.

What is your refund policy?

All UVI purchases through UVIDesk.com website can be returned within 14 days of receiving it, in accordance with the Consumer Rights Directive 2011/83/EU in all EU member states.

I did not get all the parts in the package / I have other problems, for which I don't find the answer to. Who should I contact?

If, when assembling the UVI Desk product, you find that you have not received all the parts, or if you have any other questions, you can write to us at [email protected].

Warranty, Exchanges & Refunds

What is the warranty on UVI products?

UVI warranty covers any defects in material or workmanship under normal use during the first 2-years from the day you have received your chair. Natural wear through regular use as well as any misuse of the chair is excluded from the warranty. UVI reserves the right in determining if a benefit under the warranty can be claimed.

What is your refund policy?

All UVI purchases through UVIDesk.com website can be returned within 14 days of receiving it, in accordance with the Consumer Rights Directive 2011/83/EU in all EU member states.

I did not get all the parts in the package / I have other problems, for which I don't find the answer to. Who should I contact?

If, when assembling the UVI Desk product, you find that you have not received all the parts, or if you have any other questions, you can write to us at [email protected].